Every piece of information you share with jilive is handled with the utmost care. What data we collect, why we collect it, and how we keep it secure — it is all clearly explained here.
Here is a brief overview of the principles we follow to protect your data.
All your data is transmitted using 256-bit SSL/TLS encryption — the same level of protection used by banks and government institutions.
Jilive only collects information that is genuinely needed to deliver our services. We don't ask for anything beyond that — this is a core part of our data minimization policy.
Your name, mobile number, address, or betting history is never sold to advertising agencies or any third party — not under any circumstances, not for any reason.
All data is stored on internationally certified secure servers. Regular backups and strict access controls ensure that only authorized personnel can access the information they need.
You can view, correct, or request deletion of your data at any time. Your information is yours to control — jilive is simply the guardian.
In the event of a data breach, affected users will be notified within 72 hours. Transparency is our first commitment — nothing is hidden.
You have the right to know exactly why each type of data is collected.
Full name, date of birth, and National ID number (for KYC). Used for registration and identity verification.
Mobile number and email address. Used for account security, OTP verification, and important notifications.
Records of deposits and withdrawals, payment method details (bKash/Nagad numbers). Used for processing financial transactions and fraud prevention.
IP address, device type, browser information, login time, and session data. Used to ensure security and detect unusual activity.
This privacy policy applies to the use of the jilive.my website and mobile app. By using the platform, you are considered to have accepted this policy. For any questions, contact us at support@jilive.my.
Jilive.my ("jilive", "we", "the platform") is an online betting and gaming service. This privacy policy ("Policy") explains how jilive collects, stores, uses, and protects users' personal information.
We believe data privacy is a fundamental right. That's why this policy is written in plain, accessible language rather than complex legal terms — so every user can clearly understand what we do with their information.
Jilive collects information solely for the following purposes:
Please note — jilive never collects more information than necessary. If you ever feel that excessive information is being requested, please let our support team know.
The information we collect is used for the following purposes:
Jilive follows a multi-layered approach to data protection:
That said, no organisation can guarantee 100% security on the internet. We encourage you to keep your password safe, log out after using shared or unfamiliar devices, and contact support immediately if you notice anything suspicious.
The jilive website and app use various types of cookies. Cookies are small data files stored in your browser that help enhance your experience.
Optional cookies can be disabled through your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.
Jilive grants you the following rights over your personal data:
You can request to see what information we hold about you. Email our support team and we'll provide it within 30 days.
If any of your information is incorrect, you may request a correction. Changes to KYC-verified details may require additional verification.
After closing your account, you may request that your personal data be deleted — though certain records may need to be retained to meet legal obligations.
To receive your data in a machine-readable format (JSON/CSV), submit a request to our support team. Data will be provided after account verification.
You can ask us to stop using your data for specific purposes — though this may limit access to certain features.
If you believe your data privacy has been violated, contact us at support@jilive.my. jilive aims to respond within 72 hours.
Jilive retains different types of data for varying periods:
Jilive may update this Privacy Policy from time to time. When changes are made:
If you have any questions or concerns, you can email us anytime at support@jilive.my.
Many people feel uneasy about sharing personal information on online platforms — wondering, "Where is this data going, and who can see it?" That concern is completely understandable. jiliveAt jilive, we want to change that — so this privacy policy is written in plain language, not legal jargon.
Mobile banking is a way of life in Bangladesh — bKash, Nagad, and Rocket are part of everyday transactions. When you make a payment on jilive, the mobile number used for that transaction is shared with the payment provider solely for that specific transaction. Once the transaction is complete, it is not passed on anywhere else — this is part of our agreement with all payment partners.
Many users wonder about KYC and identity verification — "Is it really safe to submit my national ID?" At jilive, KYC information is collected because it is a legal requirement — online gaming licences mandate compliance with Anti-Money Laundering (AML) regulations. This information is stored on encrypted servers and can only be accessed by designated staff involved in the verification process.
Some users may have concerns about IP address collection. jilive collects IP addresses for two specific reasons — first, to detect multiple accounts belonging to the same person; and second, to identify unusual login patterns (for example, a Bangladesh-based account suddenly accessed from a different country). This security measure is in place to protect your account from being hacked.
Jilive's marketing communication policy is straightforward. Promotional SMS or emails will only be sent if you gave your consent during registration. You can withdraw that consent at any time — either through your profile settings or by contacting support. Even after opting out, you will continue to receive essential transaction-related notifications.
Data breaches and cyberattacks are a real risk for any online platform. jilive takes this very seriously. Third-party security experts regularly conduct penetration testing on our systems — deliberately attempting to breach them in order to identify vulnerabilities before anyone else can exploit them. In the event of a breach, affected users will be notified within 72 hours and all necessary protective measures will be taken.
At the end of the day, jilive's privacy policy comes down to one simple truth — your data is yours. We only use it to the extent necessary to provide our services, nothing more. If you ever feel we've fallen short of that promise, reach out to us at support@jilive.my. We'll take it seriously.
Read our Privacy Policy and rest assured — your data is protected with the highest level of security at jilive. Open an account today and claim your welcome bonus.
18+ Only · Your Data Is Secure · Responsible Gaming